Support
Support and contact information for FileRestorePlus™


We provide our customers with the best possible technical support. If you need any help, we will be happy to find the answer to all your questions. Please submit a support ticket at http://support.filerestoreplus.com/ and we'll get back to you as soon as possible.


FileRestorePlus™ FAQs


I haven't received my license key, what do I do?
Your license key is given to you in two ways:

  1. On your order confirmation page, so that you can either make a note of it or print it out.
  2. We also send the license key to the email address you provide as soon as you complete your order.
If you haven't received the email, please check your Spam or Junk folder. If it's not there either, please Send an e-mail to the Technical Support staff.
Can FileRestorePlus recover files from CDs?
FileRestorePlus recognizes only a limited number of CD file formats. So if you get a "Drive Error" message or the CD is not listed at all, it will not be possible to recover the files with FileRestorePlus.
I am trying to recover deleted pictures from my camera, but the program is not recognising the camera. What to do?
The program will only recognise the camera if a drive letter is assigned to it. Connect the camera to the computer and check if it offers you to view it as a storage device. If that doesn't work, take out the memory card, insert it in a card reader and wait for your computer to assign a drive letter to the memory card. You will then be able to recover your photos from the memory card using FileRestorePlus.

Your memory card reader should look like this:
Card Reader
There's something wrong with my license key. I keep getting a message saying that "Product Key or Registered Owner is not correct." Why is that?
Please make sure that the date and time on your computer are correct. An incorrect date or time can make the license information become invalid. If you are cutting and pasting the license code, try typing it in as an alternative. Also try restarting the program. Sometimes it helps to get rid of the error message.
I've just deleted a file by accident. Is the anything I should do to ensure successful file recovery?
The most important thing is to prevent the deleted file from being overwritten by another file. Try to use your computer as little as possible; don't save any new files to the drive where your deleted file is and use FileRestorePlus as soon as possible. Also, try to install FileRestorePlus to a different drive or a different partition, so that the installation files don't overwrite deleted data.
Why shouldn't I restore deleted files to the same disk?
Restoring deleted files to the same disk may overwrite the very segments of the disk that you're trying to undelete files from. If the files get overwritten, you will not be able to recover them.
Can I do something to increase my chances of file recovery?
Yes, defragment your disk and check it for errors on a regular basis. Don't defragment your disk right before attempting to recover your files, though, as they might get overwritten by other data.